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Effective Date: 25-10-2023

1. Ticket Delivery Methods:

  • Our platform offers various ticket delivery methods, including electronic (e-tickets) and physical delivery (if applicable), depending on the event and the vendor's preferences.

2. E-Tickets:

  • For e-tickets, customers will receive an electronic ticket via email or through their user account on our website. Customers should print these e-tickets or have them available on their mobile devices for entry to the event.

3. Physical Tickets:

  • For events that require physical tickets, the customer's shipping address will be used to deliver the tickets. The delivery method, timeline, and associated fees will be determined by the vendor of the event.

4. Delivery Charges:

  • Delivery charges, if applicable, will vary based on the ticket type, vendor, and location. These charges will be clearly displayed to customers during the ticket purchase process.

5. Vendor Responsibility:

  • Each vendor on our platform is responsible for setting their own delivery terms and charges. Customers are encouraged to review the vendor's specific shipping and delivery policies during the ticket purchase process.

6. Delivery Address:

  • Customers must provide accurate and complete delivery addresses during the ticket purchase process. Any errors or omissions in the provided address may result in delayed or failed delivery.

7. Delivery Timelines:

  • Delivery timelines for physical tickets are determined by the vendor and event. Customers should refer to the event details and their order confirmation for estimated delivery dates.

8. Late or Missed Deliveries:

  • In the event of a late or missed delivery, customers should contact the vendor directly or reach out to our customer support team for assistance. We will make reasonable efforts to address any delivery issues.

9. Lost or Stolen Tickets:

  • Customers are responsible for the safekeeping of their tickets. Lost or stolen tickets may not be reissued or refunded, so customers should take appropriate measures to protect their tickets.

10. Digital Tickets Support:

  • For e-tickets, our platform offers support and assistance with accessing and using digital tickets. Customers may contact our customer support team for guidance.

11. Returns and Exchanges:

  • Ticket returns and exchanges are generally subject to the policies set forth by each vendor. Customers should review the vendor's terms and conditions for information on returns and exchanges. Some events may not allow returns or exchanges.

12. Legal and Regulatory Compliance: - We ensure that our ticket delivery practices comply with all relevant laws and regulations. Customers are encouraged to familiarize themselves with any applicable regulations regarding event ticketing in their location.

13. Communication and Coordination: - Open and timely communication between customers, vendors, and our platform is essential to ensuring the smooth delivery of event tickets. Customers should reach out to our customer support team for assistance with any issues or concerns.

Please note that this policy provides a general framework for ticket delivery and is subject to the specific terms and conditions set by each vendor on our platform. Customers are advised to review the vendor's policies and the event details for event-specific information. We aim to provide a seamless ticket booking and delivery experience, and we appreciate your trust in our platform.

If you have any questions or require further assistance regarding ticket delivery, please don't hesitate to contact our customer support team.

Mail us - manage@lucknowjunction.com