Effective Date: 23-10-2023

1. Cancellation by the Customer:

• Customers have the option to cancel their event ticket purchases. The refund process will be subject to the following conditions:

• E-Tickets: For e-tickets, customers can request a cancellation and refund in accordance with the terms and conditions set by the event vendor. Some events may have a no-refund policy, while others may offer partial or full refunds.

• Physical Tickets: Physical ticket cancellations and refunds are subject to the policies established by the event vendor, including any associated fees. Customers should review the vendor's specific refund terms during the ticket purchase process.

2. Cancellation by the Event Vendor:

• In the rare event that an event is canceled by the vendor or organizer, customers will typically be entitled to a refund. The refund amount, including any applicable fees, will be determined by the vendor, and the details will be communicated to customers through our platform.

3. Rescheduled Events:

• If an event is rescheduled by the vendor, customers may have the option to use their existing tickets for the rescheduled date or request a refund as per the vendor's rescheduling policy.

4. Refund Processing Time:

• The time required for processing refunds may vary depending on the vendor's refund policy. Customers should refer to the specific vendor's terms and conditions for information on refund processing times.

5. Refund Method:

• Refunds will be processed using the same payment method used for the original ticket purchase unless otherwise specified by the vendor.

6. Non-Refundable Fees:

• Some events may include non-refundable fees such as service charges or processing fees. Customers should review the vendor's terms to understand if any fees are non-refundable.

7. Communication and Coordination:

• Customers who wish to cancel and request a refund must contact the vendor directly or reach out to our customer support team for assistance. We will make reasonable efforts to facilitate the refund process.

8. Force Majeure Clause:

• In the event of unforeseeable circumstances beyond the control of the vendor or our platform, such as natural disasters or government regulations, the cancellation and refund policy may be adjusted in accordance with the circumstances and the vendor's discretion.

9. Legal and Regulatory Compliance:

• Our platform ensures that the cancellation and refund practices are compliant with all relevant laws and regulations. Customers are encouraged to be aware of any applicable regulations regarding event ticketing in their location.

Please note that this policy serves as a general guideline for cancellations and refunds and is subject to the terms and conditions established by each event vendor on our platform. Customers should review the vendor's specific policies and the event details for event-specific information. We strive to provide a transparent and reliable ticket booking and refund experience and appreciate your trust in our platform.

If you have any questions or require further assistance regarding cancellations and refunds, please do not hesitate to contact our customer support team.

Mail us - manage@lucknowjunction.com