Event Venue

Return Policy

# LUCKNOW JUNCTION ## Event Ticket Terms & Conditions By purchasing, holding, or using a ticket for any event listed on Lucknow Junction, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. ### 1. Admission & Entry - Entry to the event is subject to the discretion of the event organizer and venue management. - The organizer reserves the right to refuse admission to any person without assigning a reason, subject to applicable law. - Entry is permitted only through designated entrances and after mandatory security checks. - Re-entry is not permitted once a ticket holder exits the venue, unless specifically authorized by the organizer. - The event schedule, timings, venue arrangements, and other details may be modified by the organizer without prior notice. ### 2. Security & Prohibited Items - Entry is subject to security screening and inspection of personal belongings. - Food, beverages, liquids, bottles, cans, tins, bags, lighters, matchboxes, flammable materials, weapons, illegal substances, and other hazardous or restricted items may not be permitted inside the venue. - The organizer and security personnel reserve the right to confiscate prohibited items or deny entry to individuals refusing security checks. - No refund or compensation shall be provided in cases of denied entry arising from violations of security rules or possession of prohibited items. ### 3. Drugs & Prohibited Substances - The event is strictly drug-free. - Possession, consumption, distribution, or use of illegal drugs, narcotics, or psychotropic substances is strictly prohibited. - Any individual found violating these rules may be immediately removed from the venue without refund or compensation. - The organizer reserves the right to report such violations to the appropriate authorities and initiate legal proceedings as permitted under applicable law. ### 4. Behaviour & Conduct - The organizer reserves the right to refuse admission or remove any individual who: - Appears intoxicated or under the influence of prohibited substances. - Engages in abusive, violent, threatening, or inappropriate behaviour. - Causes harassment, disturbance, damage, injury, or inconvenience to others. - Violates venue rules or applicable laws. - The organizer's decision regarding admission and removal shall be final, subject to applicable law. - Attendees are expected to maintain appropriate conduct and cooperate with event staff and security personnel. ### 5. Photography & Recording - Professional photography, videography, audio recording, and recording equipment may be prohibited unless expressly authorized by the organizer. - Attendees must comply with event-specific photography and recording restrictions. ### 6. Ticket Validity & Responsibility - Tickets are issued subject to the rules and regulations of the event organizer and venue management. - Tickets are valid only for the event, date, time, and category specified. - Tickets may not be duplicated, tampered with, or reproduced for unauthorized use. - Lucknow Junction and/or the event organizer shall not be responsible for unauthorized copies or fraudulent reproductions of tickets. - Entry may be denied if a ticket is found to be invalid, duplicated, altered, or tampered with. ### 7. Refunds, Cancellations & Exchanges - All tickets are non-refundable, non-cancellable, and non-transferable unless otherwise specified in the event listing or required under applicable law. - Tickets cannot be exchanged or returned once purchased. - In case of cancellation of an event by the organizer, refunds shall be processed in accordance with the applicable event refund policy. - Convenience fees, booking charges, payment gateway charges, internet handling fees, parking fees, and other applicable service charges may be non-refundable, subject to applicable law and the announced refund policy. - Lucknow Junction shall not be responsible for refunds unless specifically stated in the applicable booking or event policy. ### 8. Personal Belongings & Liability - Attendees are responsible for their personal belongings at all times. - The organizer and venue management shall not be liable for loss, theft, or damage to personal property brought to the event, except where liability cannot be excluded under applicable law. - Attendees participate in the event at their own risk, subject to applicable law. - The organizer shall not be responsible for injuries, accidents, or damages arising from attendee negligence or failure to comply with safety instructions. ### 9. Age Restrictions & Alcohol - Events may have specific age restrictions, which shall be mentioned in the event listing. - Attendees must carry valid identification wherever required. - The sale, purchase, and consumption of alcoholic beverages are subject to applicable laws and legal age restrictions. - Minors may be denied entry to age-restricted events. ### 10. Health & Safety - Attendees acknowledge the inherent risks associated with attending public gatherings and live events. - Attendees are advised to follow all health, hygiene, and safety instructions issued by the organizer and venue management. - Participation is subject to applicable health and safety regulations. ### 11. Force Majeure - Events may be postponed, rescheduled, modified, or cancelled due to circumstances beyond the reasonable control of the organizer, including natural disasters, adverse weather, government restrictions, public emergencies, security concerns, strikes, or other force majeure events. - Refunds or alternative arrangements, if applicable, shall be governed by the event-specific policy and applicable law. ### 12. Event Lineup & Performances - Artist lineups, supporting acts, secondary performances, schedules, and performance durations are subject to change at the discretion of the organizer or artist. - Such changes shall not automatically entitle ticket holders to refunds unless required under the applicable event policy or law. ### 13. Privacy & Personal Information - Lucknow Junction may collect personal information such as name, email address, mobile number, and booking details during ticket purchase, registration, or payment. - Such information shall be collected, processed, and used in accordance with the Lucknow Junction Privacy Policy and applicable data protection laws. - Personal information may be shared with event organizers, venue partners, payment service providers, and other authorized service providers where necessary for event operations, booking fulfilment, or legal compliance. ### 14. Dispute Resolution & Jurisdiction - These Terms & Conditions shall be governed by the laws of India. - Any disputes shall be subject to the jurisdiction of competent courts in Lucknow, Uttar Pradesh, subject to applicable law. ### 15. Amendments & General Conditions - Lucknow Junction and/or the event organizer reserves the right to amend, update, or modify these Terms & Conditions from time to time. - Attendees are responsible for reviewing the applicable terms before purchasing tickets. - Any event-specific terms displayed during booking shall be read together with these Terms & Conditions. - In case of any conflict, the applicable event-specific conditions shall prevail to the extent permitted by law. **Thank you for choosing Lucknow Junction. We look forward to providing you with a safe, enjoyable, and memorable event experience.**